We are not just IT suppliers, we are business partners.
At IT Confidence we understand the challenges you face when it comes to managing change. In our experience, simply delivering the technology necessary is not enough. Our modern workplace solutions will transform your business environment to accommodate the new way of working, creating a positive, collaborative, and flexible culture that will future-proof your organisation.
The Modern Workplace
The future of work is here.... and its hybrid. Employees expect to work securely from anywhere, on any device. As a result, companies need to transform how they connect, collaborate and communicate with their employees to meet these new demands. Adopting a modern workplace environment will help employees feel connected to their company, colleagues and community – empowering them to do their best work.
Let’s you focus on the important things within your business by freeing up your time. No longer do you need to be the IT expert in your organisation – that’s our job. Whether it’s the day to day user support you need, or the confidence that you backup worked last night - hand this over to us, and get back to making your business a success!
Combining the best cloud offerings with Microsoft 365, the IT Confidence Packages provide you with a comprehensive cloud solution to help companies empower remote employees, enable secure access to their devices from anywhere and ensure all company data remains secure.
A hybrid workplace model provides employees with the flexibility to combine working from home with working from the office model provides employees with the flexibility to combine working from home with working from the office.
Teams Meeting Room Solutions
Complete systems to transform meeting spaces, from small huddle areas to large conference rooms. Improve meeting productivity with a package that provides a rich and collaborative Teams meeting experience that's simple to use, deploy, and manage.
Digital Security Audits
"You can't fix what you don't know is broken". Our security audit, based on the Australian Security Centre's 8 pillars of security control, will give you insight into your companies security profile and risks. Mitigating the risks can then be built into your tech strategy to give you control over timeframe and costs while ensuring constant improvement in your overall security posture.
Managed Print Services
Take back control of your print costs by moving to a per print page cost model where you only pay for the pages you print. All consumables are covered in the cost and magically arrive before you need them. Devices range from large format colour printers to simple black and white units for back office use.
We understand that sourcing new equipment and software can be a time-consuming and arduous process, especially when you need to be sure your new assets meet your business needs and budget. You can be CONFIDENT you will get the most appropriate technologies for your business.
We offer a Consultancy Service where we can talk about any burning issues a business may have and spitball a conversation through to a point where we have a potential solution in place. We'll work on a proof of concept and run the idea all the way through to delivering a complete, robust solution.
Proactive monitoring and alerting to ensure your environment is secure and your devices are up-to-date. Additionally, we provide a user support service desk to assist you with any technical issues you may encounter.
Let us supply your next laptop or monitor. We can recommend the best solution, then supply it, configure it, and make sure all the right software installed on day 1.
Modern Workplace Solutions
The modern (remote/hybrid) workplace allows employees to leverage mobile devices, cloud computing, and collaboration software to effectively communicate, collaborate, and access data and resources. The physical office is no longer the only option, as remote work is increasingly prevalent.
If you haven’t had a Security Review done within the last 2-3 years, then this is essential – so much so, that we call it our Essential 8 Security Audit. The result is an understanding of the businesses current security posture, giving you a clear path to provide improvements.
Our Managed Print service provides printers with an all-inclusive managed service, which includes the supply of all consumables. You will only need to pay a straightforward per-page cost for both black and white and color prints. It's a simple and hassle-free solution.
Utilising the power of Microsoft Teams to bring your telephony services into your existing Teams app allowing a remote workforce to be connected like never before. Includes options to setup Boardrooms with Teams Meeting devices and cameras to bring remote meetings to life.
Consultancy is a crucial aspect of what we do, whether it's configuring a new laptop fleet, recommending the best applications, or addressing the day-to-day needs of your IT systems. This applies to ad-hoc work, as well as quoted project work or when included in a managed services contract.
Managed digital Marketing Services
Either choose a subscription based service offering a range of marketing services such as social media management, email marketing, content creation and digital advertising, or choose to go adhoc and select which service you need and how often you need it.
“Reid Research Services Ltd., has partnered with IT Confidence as our IT provider since 2005. We put a lot of trust in IT Confidence to deliver a quality service and they deliver time and time again. Ross and his team can all speak in plain language and I have a much greater understanding of the complexities of the technology. We can work unusual hours and they are always available to help out and solve any problems we may have.
I truly feel that Ross and his company are not just our IT suppliers but are our business partners and I have and will continue to recommend them.”
Reid Research Services Ltd
It Confidence has been our expert and trusted IT adviser for over 10 years. I have always found Ross and his team very approachable and helpful. His explanation of what to most of us are completely foreign terms and meanings is outstanding. He and his team turn what is mind boggling mumbo jumbo into everyday English that is straight forward, easy to follow and understand. This makes the decision-making process a breeze. He has a brilliant understanding of the IT Hardware, software and security issues an SME business faces in an ever increasingly complex IT environment and readily and rapidly brings to the table solutions that are appropriate for the situation that presents itself. I would have no hesitation in recommending IT confidence to any business looking for a forward thinking, responsive and down to earth IT service provider.